Terms of Service & Sale

Last updated: 11 September 2026

Version française — the authoritative text (section 17). This English page is a courtesy translation and yields to it.

Feedzy.ai comes in two halves. The browser extension is free, works with no account, and keeps everything on your machine — nothing below makes you pay for it. The Max Cloud subscription is a paid, monthly service you buy per person for one Espace. These terms describe both, and they describe them as the software is actually built.

Three product words are used throughout and are never translated: an Espace is the workspace an account owns (it is what gets billed); a Dossier is a shared folder of feedback inside it; a Feed is a stream of captured feedback.

1. Who you are contracting with

Feedzy.ai is operated by Anthony Fantinati, trading as Blazing Ideas, a sole trader (entrepreneur individuel under the French micro-entreprise regime) established in France and registered with the Nîmes Trade and Companies Register (RCS Nîmes). Postal address: 466 Bis chemin de Blazin, 30000 Nîmes, France. SIRET: 515 266 997 00037. Publication director: Anthony Fantinati. Contact for orders, billing and support: contact@feedzy.ai; privacy questions: privacy@feedzy.ai.

Where the service runs, and who hosts it (details as published on each provider's own legal pages):

• The website you are reading, the web app and the encrypted media store (Cloudflare R2, EU jurisdiction) are served by Cloudflare, Inc., 101 Townsend St., San Francisco, California 94107, United States — tel. +1 (650) 319-8930.
• The API runs on Serverless Containers in the Paris (fr-par) region of Scaleway SAS, société par actions simplifiée au capital de 142 050 €, RCS Paris 433 115 904, 8 rue de la Ville-l'Évêque, 75008 Paris, France. Scaleway publishes no telephone number; it is reached by ticket at console.scaleway.com.
• The database is hosted by Neon, a service of Databricks, Inc. (parent company of Neon, LLC), 160 Spear Street, Suite 1300, San Francisco, CA 94105, United States — tel. +1 866-330-0121. The database itself runs in Neon's AWS Europe (Frankfurt) region, eu-central-1, inside the European Union.

2. What these terms cover, and when you accept them

They cover your use of the Feedzy.ai browser extension, the web app at app.feedzy.ai, and the optional Max Cloud subscription sold through this site. Companion pieces you install yourself — the IDE bridge companion, the local MCP server, the database bridge script on your own server — run on your machine or your infrastructure and are covered only to the extent we supply them.

You accept them when you pay. The purchase screen states that paying accepts these terms and links to this page, right next to the buy button and next to the withdrawal tick box described in section 15; that tick box archives, with each order, the address of this page as the text it pointed at.

Creating an account is free and, from that moment, binds you to these terms — the sign-up screen says so next to its button. Each paid order records the version of these terms in force on the day you paid, so you and we can always tell which text you bought under. When the terms change, section 14 applies: you are told in advance, and you can leave before the change takes effect.

3. The free offer

The extension is free and requires no account. It captures screenshots, elements, colours, JavaScript and network errors and voice notes, formats them into a prompt, and hands that prompt to the AI or IDE of your choice. Multi-device syncing through a folder you own (your own storage) is part of the free offer, as is the local MCP server. None of these are gated by our server — they keep working whether or not you ever pay us, and whether or not our server is up.

AI features run on your API keys (see section 10). We charge nothing for them and we do not resell provider capacity.

Free means free, not guaranteed forever: we may change or discontinue free features. We will not turn an existing free feature into a paid one without saying so in advance.

4. The paid offer — Max Cloud

There is one paid tier. It is sold per seat, billed monthly, and attached to one Espace. Each Espace has its own subscription and its own storage pool; there is no pool shared across Espaces. Only the manager of an Espace can subscribe for it — there is exactly one manager per Espace, and a manager need not hold a seat. Managers may appoint leads, who assign seats already paid for but cannot buy any.

Price

The per-seat price falls as the seat count rises, and the lower price applies to every seat:

Because the bracket price applies to all seats, a larger team can cost less in total than a slightly smaller one (24 seats bill more than 25). We do not silently re-bill you either way; the app points it out when a higher seat count would cost you less.

Storage

Each paid seat includes 5 GB of encrypted cloud storage, pooled across the Espace. Extra capacity is sold as packs at €0.03 per GB per month, added to the same subscription. An account that holds no seat and manages no Espace cannot upload to the cloud at all; it keeps working locally and through its own folder. When the pool is full, new uploads are refused; nothing already stored is deleted to make room.

What the subscription unlocks

Max adds, and only adds: real-time encrypted cloud sync across your devices, hosted encrypted storage for screenshots and voice, creating teams and Dossiers, inviting people, roles and permissions, encrypted sharing between accounts, the embeddable public widget, and the hosted MCP relay. Capture, prompt building, sending to an AI with your own key, export, folder sync and the local MCP stay free and are never checked against your plan.

Seats

A seat is one named person. You cannot reduce the seat count below the number of seats currently assigned, nor below the number of active members of the Espace — unassign the people first, then lower the count. This is enforced by the server, not by trust.

Tax

Prices are in euros. Feedzy.ai bills as a French micro-entreprise under the VAT franchise of article 293 B of the French tax code: no VAT is added, and the amount displayed is the amount charged. Invoices carry the mention « TVA non applicable, art. 293 B du CGI ». This applies to every customer — consumer or business, in France or elsewhere: we hold no intra-EU VAT number and never charge VAT. A business customer established in another EU country may have to account for VAT under its own rules; that is its obligation, not a charge from us.

Should Feedzy.ai become liable for VAT during your subscription, the displayed price stays the price you pay: VAT is then included in it and borne by us, never added on top. A business customer who needs the VAT-exclusive figure will find it on the invoice. Stripe processes the payment but is not the seller: we do not use its merchant-of-record service, so nothing is added to the price on our behalf.

5. Payment

• Payment runs through Stripe Checkout. Stripe is our payment processor, not the seller: we sell to you directly and Stripe collects on our behalf.
• We never see or store your card details. They are handled by Stripe.
• The subscription renews automatically every month until you cancel it.
• Invoices, payment method and cancellation all live in the Stripe billing portal, which the dashboard opens for you.
• Adding or removing seats or storage packs mid-month is prorated by Stripe on the next invoice.
• If a payment fails, Stripe retries the card up to four times over about three weeks and emails you at each attempt. Your Espace stays fully active during those retries. After the last failed attempt the subscription is cancelled and section 7 applies: nothing is deleted at that moment, your data stays readable for 30 days, and re-subscribing inside that window restores everything.

6. Duration and cancellation

The subscription is monthly with no minimum term. You can cancel at any time from the billing portal. Cancellation is scheduled, not immediate: your Espace keeps every paid feature until the end of the period you have already paid for, and the dashboard shows the date it ends. You are not charged again after that.

We never cancel a subscription on your behalf. That is why deleting an Espace whose subscription is still renewing is refused: cancel it, or schedule its cancellation, and the deletion goes through.

Refunds. Cancelling takes effect at the end of the period you have paid for; there is no pro-rata refund of the days you did not use. Two exceptions: the consumer right of withdrawal in section 15, where it applies, is refunded in full within 14 days; and a goodwill refund, which we may grant at our discretion — write to contact@feedzy.ai.

7. What happens when a paid period ends

When a subscription ends — cancelled, or ended by Stripe after failed payments — the Espace becomes an unsubscribed Espace — there is no free plan, only the free extension — and, concretely:

• The storage pool closes: new encrypted uploads are refused. Nothing is deleted at that moment.
• Max features stop: creating Dossiers and teams, minting invites, the public widget, the hosted MCP relay.
• Your encrypted data is kept for 30 days. Licences, memberships and sharing grants are deliberately left intact during that window, so re-subscribing inside it restores the team exactly as it was.
• After those 30 days without re-subscribing, the encrypted media stored for that Espace is permanently deleted by a scheduled purge, along with its storage records. This is irreversible. Personal storage that belongs to an account rather than to the Espace is not touched by it.
• Everything on your own machine is untouched, and every free feature keeps working — including folder sync to storage you own.

The 30-day window is the value currently configured. If it changes, this page changes with it.

8. Your account, your keys, and what we cannot do for you

The cloud is zero-knowledge: your content is encrypted in your browser before it is uploaded, and our server only ever holds ciphertext. Your password is never transmitted, even at sign-in. That design has consequences you should read as terms, not as marketing:

• If you lose your password and your recovery key, your cloud content cannot be recovered. Not by support, not by us, not by anyone. There is no back door to ask for.
• Deleting your account destroys the keys attached to it. Anything still encrypted to you becomes permanently unreadable — that is how the deletion is made effective.
• You cannot delete your account while you own an Espace: delete the Espace first, because it carries billing and other people's shared data.
• An account may register up to 5 devices. Revoke one to free a slot.
• Your email address is your identifier and cannot be changed: it anchors the sign-in record and every key grant made to you.
• You are responsible for keeping your password, your recovery key and your devices safe.

9. Acceptable use

A seat is for one named person; seats are not to be shared, rotated or resold. Beyond that, do not use Feedzy.ai to capture, store or share content you have no right to, do not upload unlawful content, and do not attack the service or work around quotas, plan checks or rate limits.

Suspension. In case of a serious breach — unlawful content, an attack on the service, working around quotas or plan checks, sharing seats — we may suspend cloud sync for the Espace concerned. We write to the account address with the reason; you have 7 days to answer at contact@feedzy.ai, after which the suspension is lifted or the subscription terminated. Your local data is never touched — we could not touch it if we wanted to — and the 30-day read window of section 7 stays open so you can take your data with you. The period already paid is not refunded when the breach is established; it is refunded pro rata when it is not.

10. AI providers, and your own keys

Feedzy.ai builds a prompt; you decide who reads it. When you use an AI feature, the request goes from your browser straight to the provider (Anthropic, OpenAI, GitHub, or an AI website you open) using the key or account you entered. We are not a party to it: we do not see the content, we do not charge for it, and the provider's own terms, prices and data practices apply. The same is true of the "open in" destinations, which simply open that site and paste your prompt into it.

The extension redacts recognisable secrets — emails, card numbers, IBANs, tokens — before text is stored or sent. It reduces the risk of leaking a secret into a prompt; it does not eliminate it. Check what you send.

11. Availability

The paid service is provided on a best-effort basis. We do not commit to an uptime level, and there is no service-level agreement. Maintenance, incidents and interruptions happen. Free, local features are designed to keep working when our server does not.

What we do commit to: planned maintenance is announced at least 24 hours ahead, by email to the account address; and if the paid service is unavailable for more than three consecutive days through our fault, you may cancel immediately and the current month is refunded pro rata. There is no uptime target and no service credit beyond that.

12. Liability

We are liable for direct and foreseeable damage caused by our breach of these terms, up to the amounts you paid us in the twelve months preceding the event. For the free features — the extension, your own folder, the local MCP — we are liable only for what the law does not allow us to exclude. Nothing in these terms excludes or limits a liability that cannot lawfully be excluded: death or personal injury, fraud, gross negligence or wilful misconduct. If you are a consumer, your statutory guarantees on digital content and digital services remain entirely intact; nothing here waives them. Your local data stays in your custody: export it and back it up — the product gives you the means, and we cannot recover what only lived on your machine.

13. Personal data

How data is handled is set out in full in the Privacy Policy, which forms part of these terms: local-first by default, zero-knowledge for the optional cloud, no analytics or tracking, and the GDPR rights you can exercise — including account deletion, which the product performs by destroying your keys.

14. Changes to the service and to these terms

We may change the service and these terms. Where a change affects a paid subscription, we will announce it before it applies to your next renewal, and you can cancel before it takes effect rather than accept it. Price changes never apply retroactively to a period you have already paid for.

Concretely: any change to these terms, or to the price of a paid subscription, is announced 30 days before it applies, by email to the account address and by a banner in the web app, and it applies only from your next renewal. Continuing to use the paid service after that date is acceptance; cancelling before it costs nothing. A price decrease, or a correction with no effect on you, applies without notice.

15. Right of withdrawal (consumers)

A consumer buying a digital service in the EU has 14 days to withdraw. That right falls away only if the buyer expressly asks for the service to start straight away and acknowledges losing it. Feedzy asks for both, at the moment of purchase, and refuses the sale without them — here is exactly how, because a paragraph that only promises this is worth nothing:

• The purchase screen carries two tick boxes, never pre-ticked, one per statement: that you request Max Cloud to open immediately, and that you acknowledge losing your 14-day withdrawal right once it is open. They travel to us as two separate answers, not as one blanket "I agree" — asking for immediate delivery is not the same act as giving up a right.
• The buy button does not reach Stripe until both boxes are ticked, and it says why instead of sitting silently disabled.
• Our server refuses as well, before it creates any payment session: an order missing either statement is rejected outright. It also refuses a consent that points at a wording we never published, so a record can never refer to a text that did not exist.
• Each consent is recorded: who ticked it, for which Espace, in which of the seven languages it was read, which version of the wording, which revision of these terms, the address of this page, and the payment session it belongs to. It is written before the payment link is handed out — if that record cannot be written, the link is withheld and nobody can pay.
• The record is marked confirmed only once Stripe reports the payment actually went through. A box ticked on a basket that was then abandoned is never produced as proof of a sale.
• As soon as Stripe confirms the payment, we email you your copy on a durable medium: both statements as you read them, the date, the revision of these terms and the link to this page — once, never again on Stripe's replays.

Two consequences follow, and they cut both ways. If you ticked that box, you asked us to open the service and you no longer have the 14 days. If those statements were not collected — for any purchase made before this mechanism existed, or through any route that bypasses it — the 14-day right applies in full and you are refunded. Business customers are not concerned by any of it.

16. Governing law, disputes and mediation

These terms are governed by French law. If you are a consumer, nothing here deprives you of the protection of the mandatory rules of the country where you live, nor of your right to bring a claim before the courts of that country. Business customers agree that the courts of Nîmes, France, have jurisdiction. Before any claim, write to contact@feedzy.ai: most disagreements are settled there.

Consumer mediation. If you are a consumer and a written complaint to contact@feedzy.ai has not settled the matter, you may — free of charge, and within one year of that complaint — refer the dispute to the consumer mediator we belong to: Médiation de la Consommation & Patrimoine (MCP), 12 square Desnouettes, 75015 Paris, France — mcpmediation.org, online referral at mcpmediation.org/saisir-le-mediateur. The mediator's proposal binds neither side unless both accept it, and you keep the right to go to court.

17. Miscellaneous

• If one clause turns out to be unenforceable, the rest stays in force.
• You may not transfer your subscription to someone else without our agreement. We may transfer these terms as part of a transfer of the business, without reducing your rights.
• These terms, the Privacy Policy and the order you place through Stripe are the whole agreement between us.

The authoritative version of these terms is the French one; this English version is provided for convenience and yields to it in case of discrepancy. The same rule applies to the Privacy Policy.

18. Contact

Questions about a subscription, an invoice or these terms: contact@feedzy.ai. Privacy questions: privacy@feedzy.ai.